The final step is to remove any LastPass apps you have installed. It'll take you saying, yes, I really want to do this several more times, but in the end your account will be deleted. Click and you'll finally get a page where you can enter your master password and delete your account. This will open, yes, another new page, where there is another Delete Account button. This will open a new tab where you should see a button that says Delete or Reset Account. LastPass Account Settings menu LastPass via Scott Gilbertson If you run into any problems, see Bitwarden's instructions for some helpful screenshots. Click Import Data and Bitwarden will do its thing. Chose the LastPass (CSV) option from the format dropdown and navigate to the CSV file you saved earlier when exporting your data from LastPass. Then log in to your Web Vault, click the Tools option in the top navigation bar, and then select Import data from the menu. Now you can import all that data into Bitwarden.įirst, create a Bitwarden account. Bitwarden was audited in 2020 by a third party to ensure that it's secure.īitwarden also has an option to import that LastPass export CSV file you saved-and your form-fills CSV file too, if you used that feature. In theory, the more eyes on the code, the more airtight it becomes. There are two other plans: a premium option ($10 per year) with support for Yubikey and other extras, and a Family Plan that includes support for up to six users ($40 per year).īitwarden is open source, which means the code that powers Bitwarden is freely available for anyone to inspect, search for flaws, and fix. Bitwarden is free with no limits, and it's every bit as polished and user-friendly as competitors. If none of this helps, contact the IT Service Desk and describe your situation.If you want to stick with a free service, I suggest Bitwarden. If you have any special characters in your master password, this may be causing the issue as well.Please uninstall and re-install the application.Verify with the same copy/paste from a plain text document that the password is being entered correctly.If you are only seeing this for your mobile device:.Please note, we do NOT recommend selecting the "restore" option unless you have confirmed with LastPass Support that this is the best course of action. If you have updated your Master Password within the last 30 days, you can go through these steps to Revert to your previous Master Password.If you have changed your master password recently, reverted your account, or cleared the browser cache for LastPass, this method may not work. Account recovery is not supported on mobile devices or apps. This method does not work on mobile devices. You should try this on all browsers and on all computers where you've used the LastPass plugin to access your account. If the hint doesn't help, go to the Account Recovery page to activate your local One Time Password. This allows you to change your Master Password if you've logged into LastPass previously on that computer, and is the only way to reset your password.This is a reminder hint NOT your Master Password. If you still receive an "invalid password" error, use this link to have your Password Hint (which you set up when you created your account) emailed to you.In addition, verify whether Caps Lock (on your keyboard) is enabled or disabled. If you can intermittently login: type your Master Password in a text document and copy/paste to ensure there are no typos.Try logging into the LastPass website - if you can sign in here, please uninstall the extension and re-install and test your login again. We recommend that you start with step one and proceed through each step in order.
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